Shipping & Returns

 

Shipping Information

Packages are shipped Monday through Friday between the hours of 9am and 5pm.  

Ground — Always free.
2nd Day — $21 flat rate
Overnight – $34 flat rate

INTERNATIONAL RATES

$9 - USPS First Class Mail (10 days) *no tracking

$28 - DHL International Economy(3-5 days)

$38 - DHL International Express (1-3 days)

Please be aware of any import duties and taxes that may be charged  on delivery into your country. These charges depend on your country's import legislation and are not covered by us where free shipping is offered. 

 

Easy Returns & Exchanges

We have a hassle free returns policy and accept returns for any reason. We will offer you a store credit for the full value of your purchase (excluding shipping) The item must be returned in first quality, unwashed and with tags still attached.

Returns must be made within 14 days of package delivery date. If you would like to return something please contact support@agathacub.com with your reason for return. Return shipping costs shall be at the expense of the customer. 

Faulty Product? 

If you believe an item to be faulty, please contact support@agathacub.com. We will deem the item fault at our discretion. If the item has been misused or the care instructions have not been followed you will not be eligible to claim the item as faulty.

If your item is deemed faulty by us, we will offer you a refund. Shipping fees are non refundable. We recommend using a shipping service with tracking and insurance when returning items. We are not responsible for the loss or delay of packages being returned. This policy applied to all orders.